Comments on: Why we will never rent with Hertz again

By: Bill

Bill — Mon, 15 Jul 2019 20:26:34 +0000

Car Rental is a nightmare nowadays.
Here is what we want:
Free km.
Full coverage for everything
No deposits
Road Service when needed
Navi included
Empty tank at pick up and as little as possible on return, no more fuzz

Any damage is now covered, no discussions regarding petrol, no discussion on scratches and no staff on bonus for the amount they can pull out of you, after the agreement is made, so the staff is now on salary to be polite.

But that is not the way it is, it is a jungle of rules meant to confuse you and pull money out of you and used to trick you, as they know you will not go to court, as the amount is too small and you have not time to call the police.

Only once in Malaga in Spain, I found a car rental company as described. Fixed price, all covered, no tricky rules, pay this amount, take the car, empty tank with 5 liters, you take care of petrol and deliver the car back at the agreed time You send us SMS 30 min before you arrive, they only thing we check is the car is returned on the agreed time. I did not even check competitive prices, but the price was OK. The owner said I have very low costs because I have no fuzz and I have a huge base of permanent customers and the happily refer me to friends, so my cost of marketing are also very low.

By: Mohamad AS

Mohamad AS — Mon, 03 Sep 2018 14:33:41 +0000

I dont know how HERTZ are still surviving it is the worst rental company on earth. They are cheaters and somebody should open a legal cases against them and close this bullshit company.

By: Zara

Zara — Tue, 05 Jun 2018 10:52:01 +0000

Ouch! Thanks for sharing your Hertz horror story with us, April.
I think these guys have A LONG, long way to go when it comes to customer service.. :S

By: April Mingucci

April Mingucci — Fri, 01 Jun 2018 14:07:25 +0000

I called three times to inquire about this pick up. Hertz said with a debit card I will need a 200 dollar deposit in addition to rental charge – this is fine. I went to pick up vehicle, manager and rep were very rude, stated I also needed a return flight. I said the reservation clearly states I am driving to Chicago and dropping there. I was driving a family member who is afraid of flying due to previous traumatic experience. They said no airport reservation would be honored without a return flight. They gave me the number for another Hertz. I asked them to please Call for me and explain the situation since it is a holiday weekend – the manager refused to do so. He said it was not his problem. I called and spoke with Duane who told me to come on over, but no vehicles until noon. I went over there and the manager said that no vehicles until even later than that. He had me call to change my reservation to their location, which Hertz could not do when I called because their system showed no vehicles. The location I was at was then able to do a quote on their computer, and said it would no longer cost 315 plus deposit, but between 700 and 900 dollars!!! I ended up taking a bus with my family member back to Chicago as no rentals in the area had anything on a holiday weekend within the price I was given by Priceline, and I was wasting uber money all over the place – 23 hour bus ride and I am 31 weeks pregnant. Hertz is horrible. This is my third bad experience with them and I have sworn them off for life after this last nightmare.

By: Diane

Diane — Sat, 24 Dec 2016 02:44:53 +0000

I will never use Hertz again either after returning a car we rented at the Orlando airport. The woman checking us in said we had been smoking in the vehicle when we have never smoked a day in our lives. In addition, there is a $200 hold on my mastercard that I was told would be off in 24 hours. It’s been 36 hours and it’s still there. Very rude and unprofessional employees. I will never use them again.

By: Tim UrbanDuniya

Tim UrbanDuniya — Tue, 29 Mar 2016 00:47:13 +0000

That sounds like a nightmare. I’ve booked a Hertz car in Europe – here’s hoping that works out ok :/

By: Ashray

Ashray — Sun, 27 Mar 2016 02:34:49 +0000

My experience with customer facing roles has always taught me that one has to be dressed well when representing an enterprise of a certain caliber. Having your hair dirty, unkempt, or having your shirt dirty, tucked out in a messy way, etc. are all clear indicators of management issues. The issues I had at check out could have been a premonition of what I should have come to expect from this particular franchise.

By: Red Hunt

Red Hunt — Sat, 26 Mar 2016 18:27:13 +0000

I rarely rent with Hertz, simply because National rental car has always treated me great and has much better prices plus a better loyalty program IMO. With that said I’ve heard similar horror stories about the staff and damage reports from renters at Enterprise, Avis and National, not just Hertz. Hopefully you followed up with the actual station manager about Armando, as such locations tend to have many many shift managers. Talk to the real boss and let them know what happened. I will say you lost a bit of respect form me with some of your other comments though, such as saying someone hadn’t washed their hair since 2001. Just an FYI as I imagine you wrote this in the heat of the moment.

By: Ian

Ian — Thu, 24 Mar 2016 02:16:32 +0000

Never used them as too expensive but what a nightmare. Never had a problem renting but dreaded them finding something when I turned it in.

By: David

David — Thu, 24 Mar 2016 02:09:14 +0000

We rented from them many of times, Sometimes issues and sometimes they are ok. It’s hit or miss just like traveling to a new country. Some people have good times and some do not. End of the stories they all are bad!

By: Jo

Jo — Tue, 22 Mar 2016 23:55:54 +0000

In all of our travels, by far the worst experiences we have had have been with car rental companies. My husband almost got arrested at Geneva airport after an argument with the car behind the counter. 10 security and Police cars rocked up when he called them following our confrontation with him. And this was just one incident. We have learned- never ever rent a car overseas again if possible. These experiences are fraught with frustration. Twice we have turned up to pick up cars, both times in Italy, and the offices had moved but failed to tell us. Twice also, once in France and once in Geneva the offices were not where they said they were and we were forced to drive around for hours trying to locate them. We once nearly missed our flight, like you, because of the arguing with the staff. It’s just not worth the hassle.

By: Riccardo

Riccardo — Tue, 22 Mar 2016 16:10:02 +0000

I understand that with such a big international company it’s a matter of single experiences but I had to rent with them three times and I had a similar negative experience each time.
I guess that if the opinion of a company comes from these single experiences is not going to be a good one!
Thanks for sharing this…and sorry you’ve been their victim too!

By: Jeff

Jeff — Tue, 22 Mar 2016 10:29:33 +0000

I have rented cars for over 30 years (not so much lately) and this sounds about as bad as I could ever imagine. I hope this is an isolated incident. I wouldn’t be surprised if Hertz has legal action against them for this type of intimidation and slander.

By: RAJIV VERMA

RAJIV VERMA — Mon, 21 Mar 2016 16:44:32 +0000

Very very unprofessional way of treating customers. I mean really? Hertz?

Disgusting!

By: John

John — Mon, 21 Mar 2016 16:38:06 +0000

Oh no, I actually have a reservation with Hertz next month from the Fort Lauderdale airport. Hmm… going to look into other options now.